Make Sure There Is Not a Problem with the Patient Care
The first step in dealing with a difficult patient is to make sure that they are not being disruptive or upset as a result of the care they are receiving. It is important to make sure they are benefitting from the dialysis treatment. Sometimes, talking to the patient about the care may bring out questions or concerns that can help them to relax. Plus, if there is an issue, it can be looked into and resolved, which shows the patient that the nurse actually cares and wants to help.
Communicate the Right Way
When dealing with difficult or unruly dialysis patients, it is important to communicate with them the right way. The nurse cannot be dragged into fighting or arguing with the patient, as this can only make things worse. A professional demeanor and attitude must be maintained, while also addressing the concerns and attitude of the patient. On the other hand, if the patient is reaching a level of verbal or physical aggression, then more extreme measures should be taken, such as contacting the police. While it is important to handle the patient, it is also important that nurses and other staff members are safe.
Let the Patient Explain
If a dialysis patient is being difficult, then try to find out why. Give them an opportunity to explain what is wrong or what is on their mind. In some cases, it may only take them talking about it to calm them down. Moreover, the nurse should practice empathy as much as possible to display that they are there to care for the patient, as this can put the patient at ease.
Be Careful About Body Language
Body language can say a lot. Nurses need to be careful of their body language. If they start dealing with a difficult patient and show defensive body language, this can put off a bad image and could make the situation worse. The nurse should try to remain calm and maintain a relaxed posture.
Keep in mind that most communication is non-verbal, so while you’re not speaking to patients, your body still continues to communicate with them. Relaxed and caring body language can help a patient feel more at ease, and this may even reduce conflict. Patients are often aggressive or difficult if they are uncomfortable in a situation.
Never Take It Personally
One of the most important things about dealing with difficult patients is that the nurse should not take it personally. In many cases, it has nothing to do with the nurse or the care; rather, the patient is just projecting other concerns or issues. Having to be on regular dialysis can be stressful and hard on a patient, so it is important to work with them and help them have the smoothest possible treatment. A patient may say some rude things to a nurse, but it may not even be about the nurse.
Looking to Take the Jump into Dialysis Nursing?
If you are looking to get involved in the rewarding career of dialysis nursing, then we are here to help. Here at New Directions Staffing, we work with you to find the right fit in a position and ideal compensation. Contact us today to learn more about our services or to take the jump into dialysis nursing.