• Contract to Direct Hire
  • Pooler, GA

New Directions IT Staffing

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We are working with a client looking for a Help Desk Agent (20/hr. + ). The Help Desk is designed to optimize services utilizing ITIL best practices in addition to the following…

  • Act as a point of contact to the customer for all types of service requests.
  • Create tickets for service.
  • Communicate independently, effectively, clearly, and professionally with managers, supervisors, and employees to establish and maintain considerate and cooperative relationships.
  • Pre-process service requests as they arrive through email, customer portal, or direct customer input.
  • Review and close service tickets to ensure the appropriate information is captured as directed by the team lead.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes.
  • Improve customer service, perception, and satisfaction.
  • Ability to work in a team and communicate effectively both in person, written, and on the phone

Minimum Qualifications:

Basic computer and operating system knowledge.

  • Interpersonal skills: such as telephony skills, strong phone presence, communication skills, active listening, and customer care.
  • Technical awareness:
  • Typing skills to ensure quick and accurate entry of help desk request details.
  • Ability to multi-task and think independently.
  • Self-motivated with the ability to work in a fast-moving environment.
  • A+, Network+, or Technical Degree desirable.

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Send us a Word copy of your resume and tell us why you’re the one.

About Us

We are a boutique staffing firm (i.e. you are never just another resume to us). We pride ourselves on being able to give both our clients and contractors the one-on-one attention they deserve.

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