New Directions IT Staffing

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Our client is looking to hire a Tier II Support Engineer who will be able to…  

  • Provides second-tier support to PC users on multiple platforms and operating systems. Actively participates in Call Triage.
  • Communicates independently, effectively, clearly, and professionally with managers, supervisors, and employees to establish and maintain considerate and cooperative relationships.
  • Remotely installs, configures, diagnoses, and corrects problems for computers, workstations, servers, and services, peripheral equipment, network equipment, and associated cabling.
  • Develop system documentation.
  • Ensure updates related to requests, incidents, and preventative maintenance are documented in our ticket system.
  • Notifies supervisor of errors or equipment malfunction, reports damaged computers and peripheral equipment to the manufacturer, and verifies repairs. Work with our monitoring platform to proactively reduce customer-related issues. Investigate and resolve users’ computer software and hardware problems in an efficient and expedient manner.
  • Answers operational questions clearly and succinctly and resolves problems, applying knowledge of computer software, hardware, and procedures.
  • Communicates with software and hardware vendors.
  • Attends training; reads manuals, periodicals, and technical reports to maintain and increase technical knowledge to meet user needs.

The appropriate individual will have the following:

    • Experience with installing, configuring, and supporting PCs, servers, and peripheral equipment.
    • Knowledge of network technologies & network management.
    • 5 or more years’ experience with current Microsoft Windows Workstation and Server versions.
    • Systems administration.
    • VMware.
    • Antivirus applications.
    • Experience with monitoring platforms.
    • LAN/WAN installation, support, and configuration.
    • Microsoft Certification Preferred.
    • College degree in computer science or related field or equivalent experience.

 Are you Ready to move your Career in a New Direction? 

Please forward a copy of your resume for us to schedule a speaking time. 

About Us 

We are an Information Technology & Digital Talent Solutions Firm that furnishes its clients with various recruiting and staffing services while providing career coaching and job search guidance to the candidates and consultants we work with. 

 New Directions, It’s Right in Our Name 

Interested in hearing how we’ve simplified the hiring and job search process? Contact us at:

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