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New Directions IT Staffing

Customer Experience Researcher

We are currently engaged with a client who is seeking a Customer Experience Researcher on a long-term consulting, consulting to direct hire or direct hire basis.  (This role can be performed on-site, in a hybrid capacity or 100% remote).

In this role, the Design Researcher will:

  • Lead enterprise strategic design research for consumer facing products that includes promoting the use and organizational understanding of human-centered design practices to help business drive design and innovation.
  • Develop and implement research methods and models for strategic initiatives.
  • Plan and leading in-home visits and other research methods to discover the motivations, behaviors and needs of customers.
  • Translate research into valuable insights and strategies to help foster design innovation and create experiences that connect with customers.
  • Develop compelling and memorable stories to communicate the customer experience and help ground business strategy.
  • Assist with the development of an implementation roadmap of a potential new and innovative product.
  • Perform significant facilitation amongst stakeholders, business units and external vendors.
  • Work with a variety of consultants and vendors to further the goals and objectives of key business initiatives.

The appropriate individual will have demonstrated experience in the following:

  • BA/BS or MS preferred in a related field with six or more years of experience doing design research and strategy, preferably in consumer products.
  • Broad experience with human-centered design research methods applied across the product development process.
  • Utilizes research methods that might include: Qualitative and quantitative research, contextual inquiries, surveys, A/B testing, card-sorting, expert (heuristic) reviews, and persona development.
  • Knowledge of emerging research approaches, tools, and ways to present findings.

Interview Now

In order to arrange a preliminary interview, please forward a Word copy of your resume with your complete contact information.  We are unable to sponsor Visa’s for this role.   

About Us

New Directions is an Information Technology & Digital Talent Solutions Firm that furnishes its’ clients with a range of recruiting and staffing services while providing career coaching and job search guidance to the candidates and consultants we work with.

Are you interested in hearing how we’ve made the hiring and job search process simple?  Contact us at:  https://www.newdirectionsstaffing.com/contact-us/.