• Contract to Direct Hire
  • remote

New Directions IT Staffing

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We are currently engaged with a client seeking a Remote Help Desk Technician (SC, GA, FL, AL, Austin, TX, and Phoenix, AZ) on a consulting to direct-hire basis. In this role, the Technician will:

  • Answers a high volume of calls from customers and employees.
  • Test, diagnose, and repair customer reported troubles.
  • Escalate to other employees while providing excellent customer service.
  • Communicate with the customer to determine the nature of complaints & generate a trouble ticket.
  • Follow up to ensure satisfaction with the resolution of the complaint; may be involved with the resolution of repeated troubles including, but not limited to follow-up phone calls.

The appropriate individual will have the following experience:

  • Must be familiar with basic computer terms and infrastructure
  • Must have the ability to understand service offerings and effectively communicate that technology to customers
  • Proficient in personal computer use with good typing skills
  • Excellent communication and customer service skills

Interview Now

In order to arrange a preliminary interview, please forward a Word copy of your resume with your complete contact information. We are unable to sponsor visas for this role.

About Us

New Directions is an Information Technology Recruiting & Staffing firm that provides our clients: consulting; project staff augmentation and traditional hire services for Enterprise Business Software; Business Intelligence & Data Warehousing; and Enterprise Applications Development, Infrastructure, Operations, and Associated Technologies. Our success and subsequent growth have been based on leveraging our clients’ technology with talented people.


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